Returns and Refunds

If you are not completely satisfied with your purchase, you may return the product within 10 days of receipt for a refund or exchange, subject to the following conditions: 

Common reasons for returning or exchanging a product mentioned in the terms and conditions on a website often include:

1. Damaged or Defective Products: Items that arrive damaged or with defects can usually be returned or exchanged.

2. Incorrect Item: If the wrong item is shipped, the customer can return it for the correct product.

3. Product Not as Described: If the product received differs significantly from the description or images on the website.

4. Expired or Spoiled Products: For consumable goods, items that arrive expired or spoiled.

5. Allergy or Reaction: If a product causes an unexpected allergic reaction or other health issues.

6 . Trial Period: Eg the lash serum guarantee period (If results are unseen within the money back guarantee period you can get a refund) must be able to prove that the serum hasn’t worked Eg . Before and after photos with clear dates

. Refunds will be issued to the original payment method.

Shipping and Delivery

We ship Australia wide. Shipping costs and delivery times vary based on the shipping method selected and the destination. Estimated delivery times are provided during the checkout process.